IT Services Delivery

• Manage the delivery of all operational IT Services covering both internal and externally contracted services.
• Leading a team of Service Delivery Managers
• Dynamic planning, scheduling, measurement and control of operational facilities to provide the agreed levels of service.
• Negotiation, creation, and documentation of SLA's & OLA's
• Change Control and Release Management processes
• Configuration Management processes and procedures
• Manage and control the IT Service Desk as the central repository for IT incident, problem, change, knowledge and asset management
• Develop and present service performance dashboards to the relevant stakeholders and management
• Vendor and Budget Management
• Call Centre management
• Ensure IT Business continuity across divisions
• Disaster recovery management
• Vendor management